Effortless remote user support

Assist your users in resolving technical issues swiftly and safely, no matter if they are at an office or working from home. With remote support features, mastering home office or eLearning has never been easier!


Stay connected to your users, no matter where they are


Nobody likes to wait on lengthy support times. IT teams rely on FileWave to reduce time spent on resolving issues.


Remote control, self-service kiosk, and configuration enforcement make resolution easier for both end users and IT support members. 


All remote sessions are encrypted and comply with the latest security standards to guarantee secure remote sessions for your team. 

remote assistance features

Reduce ticket resolution times with FileWave

Remote desktop

Connect remotely across networks and NAT configurations to walk users through difficult technical processes and offer training.

Deliver smooth onboarding experience for your users with FileWave’s customizable processes and effortless service features, including the powerful TeamViewer integration.

Automated software distribution

Ensure applications are properly installed even when interrupted by unstable connections or user behavior by setting customized intervals to automatically repair and reinstall apps.

Self-service Kiosk

Give users the freedom to install pre-approved apps and software from the self-service Kiosk. Avoid complications that stem from unmanaged, incompatible software installed by users.

Patch management

Avoid the downtime and negative outcomes that come with security breaches with a streamlined patching experience that targets OS and third-party applications.

customer success stories

What our customers love about FileWave

“FileWave saves us more than 50% of time by allowing us to make changes at the file level – modify, test and deploy. And we got started quickly too, after a two-day training, we already onboarded the team.”

Martin Werren
Head of Content Management

“Without FileWave, I would need four to six more computer techs. The cost of a person in a building versus what FileWave costs is significantly different.”

Deana Elder
Technology Support Coordinator

“One of the biggest features our system enjoys is the multi-platform support. FileWave gives us the peace of mind knowing their systems will support any of our user’s devices.”

Michael Giardina
IT & Services Coordinator

Request free access to FileWave

We offer a free 30-day trial with unlimited access to all features. Our Sales Engineers will guide you through the onboarding process and answer any of your questions.

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