FileWave’s expert onboarding services

Maximize the full potential of FileWave device management features. From basic setups to intricate transitions, our Professional Services Engineers will help onboard your team quickly.

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Key services of the FileWave onboarding experiences

Custom onboarding with FileWave Inertia

FileWave Inertia Lite, FileWave Inertia, and FileWave Inertia Pro are designed to suit the specific needs and budgets of different customers, providing you with the best possible start with FileWave.

Choose between quick setup, comprehensive guidance, or in-depth onboarding for complex environments.

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FileWave Inertia Lite (4-hour project)
  • 30-min discovery session
  • 2h configuration session
  • Onboarding videos on Foundry
  • 30-min Q&A session
FileWave Inertia
(8-hour project)
  • Discovery session
  • 2h server configuration session
  • 2h deep dive into Smart Groups, Queries, Inventory of devices, WebAdmin
  • 2h FileSets configuration session
  • 1,5-hour Q&A session
FileWave Inertia (16-hour project)
  • Everything from the 8-hour FileWave Inertia
  • Four 2h sessions to work more in-depth with you on Booster Architecture, IVS setup, FileSets, Scripting, and deeper training
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Effortless transitions with FileWave Continuity

When you step into a role previously managed by someone else, navigating legacy configurations can feel overwhelming. That’s where FileWave Continuity comes in.

Our dedicated team is here to guide you through a transition, tackling complexities and ensuring you have a clear path forward.

Efficient new device type integration

Are you adding a new device type to your company or institution? The New Device service ensures that even with new device types, your management remains efficient, reliable, and tailored to your unique needs.


customer success stories

What our customers say about Professional Services

"On a small team like mine, the FileWave Assist program is especially valuable to react to updates quickly and efficiently. FileWave is the best cross-platform distribution program that I have found."
Adam Beggrow
EdTech Coordinator at Hamilton Local Schools

"FileWave support makes it simple to get things up and running by providing high level of commitment to make sure everything is working properly. FileWave training, community forum, and professionalism goes beyond my expectations."
Mike Phommachanh
Lead Support Tech at East Allen County Schools

"The support techs are fast, reliable and can help with issues that are beyond the tool itself. It’s simply a great device management tool that saves our team a lot of time."
Collin Stevens
Director of Technology at Culver Community School Corporation

Get in touch with the Professional Services team

FileWave’s Professional Services helps you maximize IT productivity by providing the support you need. Fill in the form to set up a discovery call with the Professional Services team.

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