Powerful, Flexible Management for Every Device and Platform

Flexible Software Deployment Across All Platforms

Software and Content Distribution

FileWave’s cross-platform software distribution tool streamlines delivery across thousands of endpoints. Applications, scripts, and content can be deployed instantly, with support for MSI, PKG, EXE, and custom Filesets.

Administrators can schedule silent installs and ensure version-controlled updates, while users benefit from disruption-free rollouts and a self-service kiosk for approved apps.

Smart OS Upgrades & Patching — Secure, Automated, Multi-Platform

OS Patch Management | Upgrades

FileWave’s Patch & Upgrade Management is a core capability for maintaining system security, performance, and compliance. It supports automated OS and software updates across macOS, iOS, iPadOS, Windows, and more—fully integrated with Apple’s MDM services and Microsoft’s update catalogs.

Admins can selectively review, approve, and deploy updates on their schedule, ensuring controlled rollouts. For Windows environments, FileWave also supports BIOS, UEFI, and driver updates, with options like self-service deployment to reduce disruption. With FileWave, IT teams can efficiently close security gaps and keep all endpoints running reliably.

Patch Smart, Deploy Right: Precision Control for Software Updates

Updates & Patching

Managing application updates across an enterprise is often one of the most time-consuming responsibilities for IT teams. FileWave simplifies this by allowing administrators to push third-party software updates directly from the central console. Instead of relying on users to manually update their software, IT can automate the process, ensuring consistency and compliance across every endpoint.

FileWave's patching features include support for custom Fileset revisions, allowing IT teams to test updates before deployment and rollback if problems arise. App-Auto-Patch for macOS further enhances this process by enabling user-driven patching with selective exclusions and clear communication to users. Scheduled rollouts and deployment groups ensure updates are installed when it makes the most sense for the organization, reducing interruptions while maintaining security

Stay Informed: Real-Time Inventory, Health, and Security Reports

Inventory Reports

Visibility is critical to effective IT asset management, and FileWave provides detailed inventory reporting that keeps administrators informed at all times. The reporting engine captures data on operating systems, software installations, licenses, storage capacity, and device health. Reports can be generated in real time, scheduled for recurring delivery, and even customized with FileWave's Custom Fields feature to track data unique to the organization.

This level of visibility reduces risk, improves compliance, and provides valuable insights for planning hardware refreshes, software purchases, and security strategies.

Prevent Downtime with Proactive Server Alerts and Monitoring

Automated Alerts

Staying ahead of potential problems is easier with FileWave’s automated alerts system. Instead of waiting for an issue to disrupt operations, administrators can configure the platform to notify them the moment something changes in the environment. Alerts can cover a wide range of conditions, from shifts in server status to anomalies in device behavior.

By surfacing this information early, IT can take proactive steps to prevent downtime. For example, if a server shows signs of performance degradation, an alert can give IT enough time to investigate before users are impacted. The result is a smoother, more reliable IT environment where potential problems are addressed before they become costly disruptions.

Avoid Over- and Under-Licensing with Complete Usage Transparency

License Management

Software licensing can quickly become a financial and compliance headache for organizations. FileWave addresses this challenge with a built-in license management system that helps administrators track usage and optimize costs. By monitoring installed applications and comparing them against licensing agreements, IT teams can identify both over-licensing, which wastes budget, and under-licensing, which creates legal risks.

Integration with Apple’s Volume Purchase Program (VPP) further streamlines this process by automatically synchronizing application distribution with license data. With this transparency, IT leaders gain full confidence that their software spending is aligned with actual usage and that compliance requirements are being met.

Data Security at Every Stage: Track, Lock, and Wipe Devices Remotely

Location Tracking, Remote Lock, and Wipe

Data security is one of the most pressing challenges for modern IT teams, and FileWave provides built-in tools to ensure sensitive information stays protected. With location tracking, administrators can identify where devices are, although this feature is only activated with user consent and in accordance with local laws. If a device is lost or stolen, IT can remotely lock it to prevent unauthorized access or issue a remote wipe command to securely erase all data.

These features are equally useful during normal lifecycle events, such as when devices are reassigned or decommissioned. By ensuring that no sensitive data leaves the organization, FileWave helps businesses comply with strict privacy regulations while protecting intellectual property and personal information.

Remote Support via TeamViewer – Secure, Cross-Platform, Integrated

Remote Desktop with TeamViewer

Support teams often need direct access to devices in order to resolve issues quickly. FileWave includes integrated remote device control through TeamViewer, allowing administrators to launch secure, encrypted remote desktop sessions directly from the platform. This enables IT staff to troubleshoot issues, transfer files, and even communicate with end users via chat or audio/video, all without being physically present.

Because this integration supports cross-platform access and unattended access, it reduces the need for manual intervention and travel. Problems that once required hours or days to resolve can now be handled in minutes, keeping users productive and reducing IT workload. Combined with FileWave’s deployment and patching capabilities, this feature makes the platform a complete solution for managing and supporting distributed environments.