Customer Resources Hub
FileWave has been trusted for over 30 years, which means you’re rarely the first to face a challenge. Whether you’re starting a new project or troubleshooting an issue, chances are someone has been in your shoes before. To support you every step of the way, we’ve gathered learning, community, and support resources—all in one place.
Learning & Training
Access hands-on training, documentation, and templates designed to make your daily IT operations more efficient.
Foundry – Learn at your own pace with guided video lessons covering every stage of the endpoint management process.
Knowledge Base – Access documentation and proven solutions to keep your systems running securely and efficiently.
Content Packs – Get ready-to-use templates and reports aligned with industry standards for security and compliance.
FileWave Certified Administrator Program – Earn your certification and master every FileWave capability with expert-led training.
Community & Collaboration
Connect with other IT admins, share best practices, and influence the future of the FileWave platform.
Support & Reliability
Get the help you need when you need it, and stay informed about system reliability and planned updates.
Tools & Downloads
Access the latest software versions, certificates, and utilities to ensure smooth, secure performance across every device.
Download Latest Version – Get the newest FileWave release for optimal performance and security.
Push Certificates – Upload and manage your Certificate Signing Requests (CSR) for secure device enrollment.
Custom Installer Builder – Create custom installers tailored to your environment with just a few clicks.
Support Resources These are the tools you will need to troubleshoot issues with our Support Team.
Spread the word and earn rewards with FileWave
Refer your peers and colleagues at other organizations and districts, and we’ll provide you and your referral with exclusive FileWave merchandise.
Step 1
Fill out the form below. Select "Refer a Friend" under "Topic of your Enquiry" and let us know who you think would benefit from FileWave.
Step 2
Sit back and relax! We’ll take care of the rest.
Our dedicated team will contact your referral and arrange a personalized call. Don’t worry, we’ll let them know you’ve recommended them.
Step 3
As a token of our gratitude, we will offer both you and your referral exclusive FileWave merch of your choice.
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Additional Requests
Need additional licenses, have questions about billing, or want to enquire about FileWave’s Cloud Hosting Offering?
Reach out to us—we’re here to help. You can also use this form to refer a colleague or request any other support tailored to your environment.