FileWave® makes user support faster and more effective for IT teams. With a powerful remote control feature that can connect across firewalls and NAT configurations, patented Self Healing Technology, and easy configuration management, help desk tickets get resolved quickly and easily.
Improve outcomes for your organization’s end users with FileWave®. Nobody likes to wait on lengthy support times. IT teams rely on FileWave® to increase their speed of response and reduce time spent resolving issues. Remote control, self-service kiosk, patented self-healing, and configuration enforcement make resolution easier for both end users and IT support members.
Help desk ticket resolution times and satisfactions are make-or-break metrics for IT teams. Give your end users the positive experience they deserve by implementing a device management solution that increases resolution speed and decreases friction. Supporting your end user productivity with FileWave® creates value on both sides of the user support equation, resulting in move value throughout your entire organization.
Smart technology deserves smart management, that’s why FileWave® provides the tools your team needs to enable the support experience your users deserve. For remote workforces and eLearning, FileWave® empowers support to resolve issues quickly and easily. Combined with our complete device management for macOS, Windows, iOS, tvOS, Android, and ChromeOS, IT can keep end users working from anywhere worldwide.
FileWave® has successfully completed a Service Organization Control 2 (SOC 2) Type 2 audit for its Multi-Platform Device Management Solution and is now fully compliant.
The organization worked with Oread Risk & Advisory to perform an in-depth audit of our controls from the period between April 15, 2021 to July 15, 2021.
Please contact your sales or support representative to obtain a copy.