Professional Services

On-Call Pro Help

FileWave’s Professional Services team is here to help on your next engagement. We offer a number of services, such as:

Implementations, Migrations & Training

Just purchased FileWave and need some help with lift off? Or already have a server, but need to migrate it to new gear in a different data center? FileWave Professional Services can help with both. We have a wide range of implementation services that fit every budget, so let’s get started! Learn More

Health Check & Optimization

The FileWave Health Check and Optimization package is a service aimed at an in-depth review of your existing FileWave implementation. Is the server optimized for best performance on your hardware? Are your Fileset associations being created in the most efficient manner? Are there new features of FileWave that you aren’t using, but would like to know about? Think of this service as an oil change for your FileWave environment! Learn More

Technical Assurance Program

The FileWave Technical Assurance Program is a special program for those who know and love FileWave, but simply don’t have enough time in their day-to-day to do all that they would like. The Technical Assurance Program provides a dedicated PS Engineer (think “remote-hands”) to help you perform FileWave related work in your environment, while you get on with the other things that make your business great! Learn More

Custom API Solutions

The FileWave RESTful API is robust and can be used in truly remarkable ways, but perhaps you don’t have time to build a custom solution to pull data from your asset management software and use it to populate data in your FileWave system. The FW PS team can help!

Complex Fileset Creation

Certain deployments can be a challenge. From poorly developed applications without silent deployment options to complex applications with tons of post-installation configuration, we have seen them all. Leverage the FW PS team, and their experience, to help you quickly turn these challenges into success.

Scripting

Let’s face it, scripting is not everyone’s cup of tea. FileWave supports a wide variety of scripting capabilities, but the scripts don’t write themselves. Our professional services team can use their years of experience and scripting acumen to help you develop custom scripting solutions to your most complex of problems.

Boots on the Ground

Sometimes you need a literal helping hand. Perhaps you have a thousand iPads that need to be unboxed, attached to the network, and run through the setup process. Want us to come help you with that process, or to manage an external team for you to do the same? We can help you with that as well!

Branding

FileWave components are highly customizable; you can truly make them look and feel like they were developed by your own organization. But maybe you just don’t have the time to go through all of the work of finding images and defining all of the styles. The FW PS team can help!

What is common about all of the above? The partnership between FileWave and our customers. We are here to help you, so feel free to discuss your next upcoming project, and what we can do to help.

If you’d like assistance from a certified pro, fill out the form below to get in touch with our team and begin your next project.