Support Engineer

Opening: USA - Indianapolis, IN


FileWave’s Engineering team is looking for a self-motivated & skilled Support Engineer to fill a very hands-on technical position. Candidate must have experience supporting complex cross platform environments, and a proficiency with Windows, Mac OS X and Linux.

You will need to be comfortable supporting, and training customers. You will be working alongside our Development and Engineering teams to implement quality products and ensure customer satisfaction.

Position Responsibilities

At FileWave our Support Engineers are expected to:

Support our customers on the phone, by email, and in person

Work with the Development and Engineering teams to communicate and escalate both issues and feature requests

Be comfortable working with a ticketing system and logging progress and resolutions

Support and assist our Development team with requests and resolutions

Solve problems using your experience and skill sets

Desired Skills & Experience

On the job or classroom experience with Windows, OS X or Linux system support and administation experience

Experience in a high-volume or critical production service environment

Understanding of Unix Fundamentals as well as OS X commands/utilities (system backups, file systems, job control, etc)

Understanding of core network services (DNS,HTTP, SSH, FTP, Switching/Routing, etc.)

Familiar with operational and security best practices

Familiar with software packaging and code deployment

Experience with at least one interpreted language (perl, python, php,ruby) AND a shell language (bash,korn, etc )

Self motivated with a strong sense of ownership, urgency and drive

Ability to work on tasks, and projects with minimum supervision

Experience working in a challenging and fast paced environment

Optional Skills & Experience

Experience deploying or managing mobile devices in enterprise environments (iOS, Android, etc).

Experience with Virtualization infrastructure and administration

Deep understanding of TCP/IP and network architecture

Familiar with PostgreSQL and their various replication and scalability strategies

About FileWave

FileWave is a multi-platform device management solution for macOS, iOS, Windows, Chrome OS, and Android. For over 20 years, we have helped organizations around the world manage their unique environments via the FileWave Management Suite.