Consulting Engineer

Opening: USA - Indianapolis, IN

Description

FileWave is looking for an outstanding Consulting Engineer for the United States. The primary responsibilities of the position include supporting existing customers as well as post-sales training and on site implementations. The position requires excellent communication skills, both written and verbal, and involves travel primarily within the United States.

Position Responsibilities

General Expectations for FileWave Consulting engineers are:

  • Competent and friendly customer service, regardless of frequency of calls or emails

  • Documentation and Escalation of customer issues to development team, as well as internal and external communication to achieve a resolution
  • Willingness to travel (up to 40%)
  • Consistent completion of tasks in a timely and efficient manner
  • Reporting the results of professional service and training engagements

Desired Skills & Experience

  • Working with and administering Mac OS X, Windows and UNIX
  • Experience in a high-volume or critical production service environment
  • Basic Knowledge of iOS and Android, Networking, Firewalls
  • Technical support and/or systems administration experience
  • Working knowledge of Active/Open Directory, DNS, Shell & Powershell
  • Organizational skill and attention to detail
  • Proficiency in problem solving and troubleshooting
  • Excellent communication skills
  • Self-motivated with a strong sense of ownership, urgency and drive

Optional Skills & Experience

  • Experience deploying or managing mobile devices in enterprise environments (iOS, Android, etc)
  • Experience with Virtualization infrastructure and administration
  • Deep understanding of TCP/IP and network architecture and common protocols for data transfer

About FileWave

FileWave is a multi-platform device management solution for macOS, iOS, Windows, Chrome OS, and Android. For over 20 years, we have helped organizations around the world manage their unique environments via the FileWave Management Suite.