Join the FileWave Team

Position Summary

The Operations Engineer position with FileWave (USA), Inc., provides technical hands-on support for the operational systems used throughout the organization. This role works with all operational teams throughout FileWave to maintain hardware, software, web-based and cloud-based systems, server infrastructure and security at the direction of the Operations Manager.


Responsibilities include, but are not limited to, the following. The level of responsibility for the position may rise from what is stated here to match the capabilities of the individual or the needs of the organization.

  • Support and coordinate the deployment, monitoring, maintenance, development, upgrade and support of IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals, and other office equipment
  • Assist with the management of user access and accounts for FileWave systems
  • Maintain and help manage critical and non-critical systems for FileWave as directed and/or assigned
  • Support the provision of internal end-user services, including help desk and technical support services
  • Other duties and responsibilities as assigned


  • Degree in Computer Science or related field preferred
  • 3+ years of systems information technology management experience, including at least one interpreted language (Perl, Python, PHP, Ruby) AND a shell language (bash, PowerShell, etc.)
  • Ability to manage time with a sense of task ownership; handle multiple priorities and projects in a self-motivated manner; and, successfully meet assigned and sometimes urgent deadlines with minimal supervision
  • Ability to exhibit a positive attitude and calm composure while working in a challenging and fast-paced environment
  • Embrace, learn and apply new technology and/or procedures
  • Proven ability to maintain high customer service and to build and support teamwork
  • Demonstrated knowledge of Windows, macOS, and Linux operating systems
  • Understanding of Unix Fundamentals and OS X commands/utilities (system backups, file systems, job control, etc.)
  • Demonstrated knowledge of AWS cloud architecture
  • Experience with Atlassian products (Jira and Confluence)
  • G-Suite management experience
  • Demonstrated knowledge of VMware
  • Demonstrated knowledge of core network services (DNS, HTTP, SSH, FTP, Switching/Routing, etc.)
  • Possess basic knowledge of IT operational and security best practices
  • Possess basic knowledge of software packaging and code deployment
About FileWave
FileWave is a multi-platform device management solution for macOS, iOS, Windows, Chrome OS, and Android. For over 25 years, we have helped organizations around the world manage their unique environments via the FileWave Management Suite. There are many reasons to join our team, such as:
  • Personal and professional development opportunities
  • Daily contact with a diverse and international customer base
  • Industry-leading technology
  • Fun company activities and events
  • A positive and collaborative work environment

FileWave is an equal opportunity employer. All candidates will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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