Join the FileWave Team

About FileWave

FileWave is a multi-platform device management solution for macOS, iOS, Windows, Chrome OS, and Android. For over 25 years, we have helped organizations around the world manage their unique environments via the FileWave Management Suite. There are many reasons to join our team, such as:

  • Free medical, dental, vision, life and disability insurance
  • Personal and professional development opportunities
  • Industry-leading technology
  • Fun company activities and events
  • A positive and collaborative work environment

Position Overview

FileWave’s Engineering team is looking for a self-motivated & skilled Support Engineer to fill a very hands-on, technical position. Candidate must have experience supporting complex cross-platform environments and proficiency with Windows, Mac OS X, and Linux. You will need to be comfortable supporting and training customers. You will be working alongside our Development and Engineering teams to implement quality products and ensure customer satisfaction.

Position Responsibilities

  • Support our customers on the phone, by email, and ticketing system
  • Work with the Development and Engineering teams to communicate and escalate both issues and feature requests
  • Be comfortable working with a ticketing system and logging progress and resolutions
  • Support and assist our Development team with requests and resolutions
  • Solve problems using your experience and skillsets

Desired Skills & Experience

  • On the job or classroom experience with Windows, OS X or Linux system support and administration experience
  • Experience in a high-volume or critical production service environment
  • Understanding of Unix Fundamentals and OS X commands/utilities (system backups, file systems, job control, etc.)
  • Understanding of core network services (DNS, HTTP, SSH, FTP, Switching/Routing, etc.)
  • Familiar with operational and security best practices
  • Familiar with software packaging and code deployment
  • Experience with at least one interpreted language (Perl, Python, PHP, Ruby) AND a shell language (bash, Korn, etc.)
  • Self-motivated with a strong sense of ownership, urgency, and drive
  • Ability to work on tasks and projects with minimum supervision
  • Experience working in a challenging and fast-paced environment

Optional Skills & Experience

  • Experience deploying or managing mobile devices in enterprise environments (iOS, Android, etc).
  • Experience with Virtualization infrastructure and administration
  • Deep understanding of TCP/IP and network architecture
  • Familiar with PostgreSQL and their various replication and scalability strategies

FileWave is an equal opportunity employer.  All candidates will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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