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TOPIC: iOS App Licenses

iOS App Licenses 22 Sep 2017 18:05 #2729

  • Paul Harlan
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Does every time you do a Erase Content & reset settings on an iPad and then supervise the iPad with Filewave, does it take up another license? A lot of my licenses are max out and they should not be.

iOS App Licenses 25 Sep 2017 16:28 #2734

  • Bao Tran
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License for what - the device or VPP apps? You should probably call FileWave Support for this one but I'm going to provide some basic info.

Resetting a device should not use up a license AFAIK. FileWave should match up the new enrollment to the existing client entry in FileWave. This is not the case with computers.

In terms of apps, if you do not delete a VPP app association before resetting the device those device based licenses are still assigned to the device.

iOS App Licenses 25 Sep 2017 16:28 #2735

  • Bao Tran
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  • FileWave Staff
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License for what - the device or VPP apps? You should probably call FileWave Support for this one but I'm going to provide some basic info.

Resetting a device should not use up a license AFAIK. FileWave should match up the new enrollment to the existing client entry in FileWave. This is not the case with computers.

In terms of apps, if you do not delete a VPP app association before resetting the device those device based licenses are still assigned to the device.

iOS App Licenses 25 Sep 2017 16:29 #2736

  • Bao Tran
  • Bao Tran's Avatar
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  • FileWave Staff
  • FileWave Staff
  • Posts: 103
  • Karma: 4
  • Thank you received: 13
License for what - the device or VPP apps? You should probably call FileWave Support for this one but I'm going to provide some basic info.

Resetting a device should not use up a license AFAIK. FileWave should match up the new enrollment to the existing client entry in FileWave. This is not the case with computers.

In terms of apps, if you do not delete a VPP app association before resetting the device those device based licenses are still assigned to the device.
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