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TOPIC: Problem Enrolling Device

Problem Enrolling Device 05 May 2017 03:18 #2539

  • Arwandi
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Hi there.

I have been having issues trying to enroll an iPad Model A1822. This device is running IOS 10.3.1. After successfully installing the certificate for allowing enrollment of the device, I am not able to proceed with step 2, as an attempt to enroll the device will prompt me with an error that states "The server certificate for "filewave.mycompanyname.com:portnumber/ios/profile/10 is invalid"

I have tried enrolling other devices and have no issues with it, just this particular new device that the company had just bought. All the other devices were running IOS 10.3 and had no problem getting enrolled.

Any help or advice with regard to this will be most appreciated.

Thank you.

Problem Enrolling Device 05 May 2017 17:41 #2540

  • Bao Tran
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I'm guessing that your FileWave server is using a self-signed cert and all the devices that did NOT have a problem are running versions of iOS older than 10.3.

iOS 10.3+ no longer trusts self-signed certs by default. This means you have to manually enable this trust. After installing the self-signed cert in step 1 at the enrollment page go into the iOS Settings and browse to General > About > Certificate Trust Settings. Under ENABLE FULL TRUST FOR ROOT CERTIFICATES move the slider for the self-signed cert from your FileWave sever to trust it and tap Continue at the Root Certificate warning dialog.

Try installing the MDM enrollment profile again from step 2 on the enrollment page and it should go through this time. You'll have to do this on every 10.3+ iOS device or switch to a trusted cert from a commercial CA in the future (if you want to avoid this little iOS detour). It's a security decision by Apple that FileWave doesn't have any control over.
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Last Edit: by Bao Tran.

Problem Enrolling Device 08 May 2017 01:20 #2543

  • Arwandi
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bao.tran wrote: I'm guessing that your FileWave server is using a self-signed cert and all the devices that did NOT have a problem are running versions of iOS older than 10.3.

iOS 10.3+ no longer trusts self-signed certs by default. This means you have to manually enable this trust. After installing the self-signed cert in step 1 at the enrollment page go into the iOS Settings and browse to General > About > Certificate Trust Settings. Under ENABLE FULL TRUST FOR ROOT CERTIFICATES move the slider for the self-signed cert from your FileWave sever to trust it and tap Continue at the Root Certificate warning dialog.

Try installing the MDM enrollment profile again from step 2 on the enrollment page and it should go through this time. You'll have to do this on every 10.3+ iOS device or switch to a trusted cert from a commercial CA in the future (if you want to avoid this little iOS detour). It's a security decision by Apple that FileWave doesn't have any control over.


This solution has resolved my issue. Thank you so much for the assistance rendered!
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