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TOPIC: Global Proxy Settings

Global Proxy Settings 27 Apr 2016 19:08 #2275

  • Thomas Randolph
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We use a proxy filter in our environment. I have configured a fileset for the Global Proxy with a username and password. When I view the logs of my filer, I do not see the credentials getting passed along for 90% of the requests.

Global Proxy Settings 29 Apr 2016 08:45 #2281

  • Pierre-Nicolas Rigal
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The first thing to make sure is if the profile we have built is correct.
You can save the profile payload as mobile config and then check if it's correct (or open a support case and attach the profile, so we can check it against Apple reference documentation).

After that, if the mobileconfig respects the reference, we need to check if the profile is correctly deployed to the devices. You may want to check the command history and the installed profile tab in Client Info ; to be sure, you may even want to raise some log level and see there what has exactly been sent to the device.

So now if everything is ok at this point but you still have requests not using credentials through the proxy, the problem is on iOS side (FileWave is only responsible for delivering the configuration to the device). In this case, we will have to open a case with Apple.
1. we will need as much details as possible. Apple will likely ask for device logs, which can be retrieved with Apple Configurator, XCode or tool like lemonjar.com/iosconsole ; we will also need to know if this is an app, which one, or safari which is guilty.
2. our Apple Care account will take care of technical issues ; if there is a bug on iOS and no workaround, we will open a bug report, but you will be more than encouraged to open a ticket on your side ("public" radar, or via your own Apple Care account), so Apple knows the priority - keep in mind that even if there are likely hundreds of thousands devices managed by FileWave over the world, FileWave as an Apple Customer is pretty small (we don't buy as many devices as you), so the priority is defined by you, not by us.
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