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TOPIC: iOS App Updates

iOS App Updates 15 Jan 2016 14:09 #2041

  • Michael Milbourn
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We have started pushing out iOS apps through FileWave to devices (as opposed to Apple IDs). For the most part it is working well, but I had a question about updates. When an iOS app receives an update, how does the new version get sent to the client? So far, it seems the current version is distributed but that's it. The version number in the iOS app fileset shows the latest one, but I also realize the fileset is basically just pulling that info from the App Store.

iOS App Updates 28 Jan 2016 18:51 #2162

  • Derek Deckard
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  • FileWave Staff
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Hello,

What you described is actually part of the update process. FileWave checks with iTunes to retrieve the App information, including version, for your Filesets. As Apps update in iTunes, this information is reflected in your iOS App Filesets. Your devices will then check in with the server during a Verify and should compare the installed App version to the one in FileWave Admin. The device will then receive InstallApplication commands to bring these Apps up to date to match FileWave Admin.

Currently there seems to be an issue with this process. FileWave is working closely with Apple for a resolution. There are two different behaviors some of our customers are experiencing. In the first, the FileWave server will send the InstallApplication command to the device but the Apps do not update. In the second, the Apps are updated incorrectly causing them to immediately close after launching.

Please contact FileWave Support at www.filewave.com , This email address is being protected from spambots. You need JavaScript enabled to view it. or 888.345.3928 option 2 if you would like to discuss these further.

Regards,
Derek
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