When I set Device Naming via the DEP Profile, after configuration, the device name remains iPad. I have chosen a Prefix and the option to add device serial number, but when I go to about in settings --about, the name is still set to iPad.
This behavior is normal. FileWave uses inventory information to name the FileWave Client with the options you have chosen in the DEP Profile. At no time during the enrollment process are you asked to name the actual iPad. This is why after the device is setup it's still named iPad in Settings, General, About.
The FileWave Client should show in FileWave Admin, Clients with the Prefix and Serial Number once the devices is added to FileWave. If this is not working for you, please enter a support ticket at
and someone will be able to take a look at this for you.