FileWave Alliance

The Official Community Forum
  • Page:
  • 1

TOPIC: FW server could not fetch client info

FW server could not fetch client info 26 May 2016 11:11 #2308

  • sanjay
  • sanjay's Avatar Topic Author
  • Offline
  • 1st level - White Belt
  • 1st level - White Belt
  • Posts: 1
  • Thank you received: 0
Hi

I just installed Filewave Server and Admin pkg 10.1.1. and client is installed on Mac airbook with OS 10.11 El Captain. both the devices are pinging.
And i can see the airbook in client info too.But in status it shows connecting to FW Server. Even after pressing Verify no pop up is appeared on Client itself.

Please Help

FW server could not fetch client info 30 May 2016 14:11 #2317

  • Pierre-Nicolas Rigal
  • Pierre-Nicolas Rigal's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 81
  • Karma: 12
  • Thank you received: 30
I'd suggest contacting our support - will be easier to solve the issue than posting there.

A few hints:
- make sure firewall is open for the server ( www.filewave.com/support/kb/article/tcp is a good bookmark)
- make sure you can contact fwxserver from the client (telnet to ip:port is a quick solution)


Is it only one specific client or several ones ?
  • Page:
  • 1