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TOPIC: App Deleted from Filewave - Not happening on iOS

App Deleted from Filewave - Not happening on iOS 18 Nov 2015 15:42 #1972

  • Brooke Hall
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In order to update Google Doc's app - I deleted the app in Filesets and Associations. When going through student iPads - some of them still have the Google Docs app on them. It's updated and ready to be pushed back out. I am using the Enterprise way to push out apps to devices.

What can we do to fix this issue?

Thanks
Brooke

App Deleted from Filewave - Not happening on iOS 09 Dec 2015 19:06 #2000

  • Derek Deckard
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Hello Brooke,

With the introduction of iOS 8.4 and 9+, many of the iOS Apps deployed using the Enterprise method have stopped functioning as they did in the past. I'm sure you have but please make sure you completed an Update Model after deleting the App Fileset and Association. Does an Execute Verify on the device remove the App?

Have you looked at switching to Apple's VPP for App deployment. You can deploy Apps as User (requires an Apple) or Device (does not require an Apple ID) assignments. These are both supported with the newest version of FileWave.

If you are still having issues, please create a support ticket at www.filewave.com and one of our Technicians should be able to assist you.

Regards,
Derek
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