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TOPIC: No files when opening fileset

No files when opening fileset 03 Oct 2007 12:58 #339

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Firstly, good work on isolating the server - and congratulations on having a backup. i think the best way we can get to the bottom of this is if you can zip/compress your entire server database folder and send it to us - we can then try to reproduce the problem here, in order to find out what went wrong and to then see what sort of solutions are available.

You do NOT have to include the xxx.FWD data folders, but we will need the .dat and .idx files for sure. Everything we need is located in the /fwxserver folder on your server. Probably its best if you zip and send everything you find (except the .FWD folders)

You can upload this to our FTP server, please email eval(unescape('%64%6f%63%75%6d%65%6e%74%2e%77%72%69%74%65%28%27%3c%61%20%68%72%65%66%3d%22%6d%61%69%6c%74%6f%3a%65%75%72%6f%73%75%70%70%6f%72%74%40%66%69%6c%65%77%61%76%65%2e%63%6f%6d%22%3e%65%75%72%6f%73%75%70%70%6f%72%74%40%66%69%6c%65%77%61%76%65%2e%63%6f%6d%3c%2f%61%3e%27%29%3b')) for the login details (I am watching that email address for your request).

Thanks for your time and patience,

John Clayton
FileWave Development
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