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TOPIC: error 13 with client version 3.0.1

error 13 with client version 3.0.1 05 Oct 2007 13:29 #30

  • Thomas Boettger
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hi, i've got her a problem with downloading a fileset on clients version 3.0.1 (version 3.0.0 works fine). the client begins to download the fileset and stops then at 0%, after that the client status is "processing fileset container/can't connect to fw server" (see also logfile). after reinstalling the client the same mistake again. is that a well-known problem with version 3.0.1 (build 154)?
Fri Oct 05 15:26:07 CEST 2007 [431]: downloading file 2091913 F to /var/FileWave/Fileset2091913v4, expected bytes 324542
Fri Oct 05 15:26:07 CEST 2007 [431]: Fileset Container ID 2091913 has version 4. It contains 2106 files and 174 folders
Fri Oct 05 15:26:07 CEST 2007 [431]: Done processing Fileset Container ID 2091913
Fri Oct 05 15:26:07 CEST 2007 [431]: starting to delete obsolete fileset containers with versions


error 13 05 Oct 2007 16:40 #345

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An error 13 in this case means that a file could not be found on the client's server. This means that either the booster is unable to provide the file, or the file is corrupted on the server itself.



To test the former, please set no.booster.set and port 0 for this client's booster no.1 settings. If the problem goes away, then there is a problem on the booster; resetting the booster (a simple hardware reset) might do the trick.



If going directly to the server doesn't work, then there may be a problem with the actual file on the server. You can find it by matching the FileSet and File ID's in your XAdmin.



If you are stuck, please email eval(unescape('%64%6f%63%75%6d%65%6e%74%2e%77%72%69%74%65%28%27%3c%61%20%68%72%65%66%3d%22%6d%61%69%6c%74%6f%3a%73%75%70%70%6f%72%74%40%66%69%6c%65%77%61%76%65%2e%63%6f%6d%22%3e%73%75%70%70%6f%72%74%40%66%69%6c%65%77%61%76%65%2e%63%6f%6d%3c%2f%61%3e%27%29%3b')) (or eval(unescape('%64%6f%63%75%6d%65%6e%74%2e%77%72%69%74%65%28%27%3c%61%20%68%72%65%66%3d%22%6d%61%69%6c%74%6f%3a%65%75%72%6f%73%75%70%70%6f%72%74%40%66%69%6c%65%77%61%76%65%2e%63%6f%6d%22%3e%65%75%72%6f%73%75%70%70%6f%72%74%40%66%69%6c%65%77%61%76%65%2e%63%6f%6d%3c%2f%61%3e%27%29%3b'))) and we'll give you more personalized help.



Thanks!
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