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TOPIC: Mounting SMB volume on Mac using Login Profile

Mounting SMB volume on Mac using Login Profile 20 Nov 2017 09:05 #2810

  • iNet System
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Hi everyone,

I'm trying to mount a SMB volume on a Mac at login using Login Profile.
However, nothing happens when I fill in the Network Mount section.
Everything is fine with Applications and Items sections, but not with Network Mount.

Am I missing something?

Thank you for your help.

Mounting SMB volume on Mac using Login Profile 20 Nov 2017 19:08 #2811

  • Dave Herder
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I would try tackling this by troubleshooting in this order:

1) Can the end user mount the volume manually on the mac (without deploying the profile). If yes, then move to step 2. If no, then there is some issue with the share / permissions on the share. Is the share authenticated?
2) After the profile is deployed, try a logout / login. Does the prompt appear to mount the share?

When you are looking for the mounted share, are you looking on the desktop or in the Finder Sidebar? I've seen cases where the share doesn't appear on the desktop or sidebar just due to the viewing preferences of the user...

dave

Mounting SMB volume on Mac using Login Profile 22 Nov 2017 09:22 #2812

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Hi Dave,

Thank you for your answer.

dave.herder@filewave.com wrote: I would try tackling this by troubleshooting in this order:

1) Can the end user mount the volume manually on the mac (without deploying the profile). If yes, then move to step 2. If no, then there is some issue with the share / permissions on the share. Is the share authenticated?


Yes I can mount the volume manually and there is no issues with the share and permissions.

dave.herder@filewave.com wrote: 2) After the profile is deployed, try a logout / login. Does the prompt appear to mount the share?

Nothing appears.
And I have noticed that the item doesn't show up in the login items panel (it does when I use the profile to run an application at startup).

dave.herder@filewave.com wrote: When you are looking for the mounted share, are you looking on the desktop or in the Finder Sidebar? I've seen cases where the share doesn't appear on the desktop or sidebar just due to the viewing preferences of the user...

I'm looking on both desktop and Finder Sidebar. The viewing preferences are correct because the mounted share appears in both desktop and sidebar when mounted manually.

I am probably missing something but I don't know what.

Thank you for your help.
Last Edit: by iNet System.

Mounting SMB volume on Mac using Login Profile 22 Nov 2017 17:02 #2814

  • Bao Tran
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UPDATE: I played around with this for a while and noticed that the profile seems to deploy correctly. I tried both an authenticated SMB and non-authenticated SMB share. For the authenticated one I was prompted for credentials the first time I logged back in after the config profile was deployed. Saving the credentials to keychain took care of subsequent prompts so I didn't have to put them in again.

I did notice that if the config profile with the network mounts was deployed I would get the eject icon for the server in the Finder sidebar immediately after login, letting me know something was mounted. Normally that option is not there immediately after login when the profile was removed.



I tried out a profile with both an authenticated and unauthenticated network mount and got the following results so this does seem to work. I did have to adjust my Finder viewing preferences as Dave mentioned.



I also checked the Login Items tab of Users and Groups and the server for both my network mounts appear there.



It seems in your situation the profile is not deploying correctly to the client device because nothing is showing on the desktop nor in login items for your network mounts. Did you

1) Update model?
2) Verify that the model number on the client matches the model number of the server?
3) If both those pan out check the Profiles prefs pane on the client and make sure that the profile you associated with the client is indeed present.
4) Check for errors in the Command History and Fileset Status tabs of the Client Info window for the client Mac?

If there's no issues with any of the above then a "ls /Volumes" in Terminal should list your network volumes. Otherwise I'm out of ideas for what might be wrong. Any screenshots you can post of your config profile and its settings would help.

===

Per Dave's post, is does the share require authentication? If you don't mind could you please post a screenshot from the FileWave Profile Editor of the profile being deployed.
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Mounting SMB volume on Mac using Login Profile 23 Nov 2017 09:51 #2815

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Hi!

Thank you for your help.
It seems to be related to MacOS High Sierra 10.13...
I have deployed the profile on a Mac under 10.12 and it works as excepted.

Mounting SMB volume on Mac using Login Profile 31 May 2018 20:04 #2921

  • Cody Nelsen
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Has anything been figured out with this? I am running into the same issue.

Mounting SMB volume on Mac using Login Profile 01 Jun 2018 15:01 #2924

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Still doesn't seem to work on 10.13.4 but continues to work on 10.12 fine. Appears Apple has not fixed whatever it is in macOS 10.13.X that breaks this.
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