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TOPIC: Observe client on Retina machines.

Observe client on Retina machines. 11 Sep 2017 13:10 #2692

  • Jeremy Gilbrech
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I'm having problems observing machines that have retina displays. I can connect but I only see the top left corner of the target machine and if I try to control it gets all glitchy. Have no problems connecting to older machines with non-retina displays. Also no problems connecting to same machines using Remote Desktop. Anybody else seeing this?

Observe client on Retina machines. 12 Sep 2017 17:43 #2693

  • Bao Tran
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I checked around and found that this seems to be known issue with the RC client. There's an existing work ticket FW-14886 to address this in the future.

Possible workaround is to

1. Enable screen sharing in OS preferences on FW Mac client.
2. Change FW client setting: vnc server port 5900 , managed remote control off

Observe Client will connect to the Mac's screen sharing service which will solve the resolution problem instead of the FW screensharing.
Last Edit: by Bao Tran.

Observe client on Retina machines. 09 Feb 2018 21:46 #2854

  • Scott Swanson
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Hi Bao,

Any updates on this? Can't view the ticket directly, but see its still an issue. We're new to Filewave and hoping this gets cleared up soon.

Thanks
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