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TOPIC: Client Version not reporting correctly back to Ser

Client Version not reporting correctly back to Ser 10 Aug 2016 00:13 #2352

  • Gareth Meredith
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HI all
We've recently upgraded to 11.1, and I've deployed the client upgrade to the fleet.

Many of them have reported back into the client that they have the latest Client Version. A lot haven't.

I checked one of the test units and the client was 11.1, but it was still reported in the Server as 9.xx.xx ( not sure exactly.
I deleted the client in the Server list. Uninstalled the client off the test machine and re-installed it.

The client is now listed in the server, but is not showing any device information....

Any thoughts?
Ian

Client Version not reporting correctly back to Ser 26 Oct 2016 20:13 #2400

  • Derek Deckard
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Hi Ian,

If you are still having issues with this, your best bet would be to contact FileWave Support. We will either request some logs from you or setup a time for a remote session to take a closer look at your Clients. This will provide us the information we need to help resolve the issue.

Regards,
Derek
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