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TOPIC: Client keeps reenrolling

Client keeps reenrolling 07 Oct 2015 13:37 #1889

  • Adam Coe
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We have a couple of machines that just constantly reenroll into filewave. We have tried to reimage the computer and we have give this users a new computer, but not matter what their is about 6 or 7 clients in filewave for the same computer. They are having issues with wifi and printers disappearing, and app sometimes go missing. Any idea what is causing this to occur and how to fix it. I have created a smart group so when this happens atleast a clone is getting put in the right flow so she getting the stuff that is needed, but still and issue.

thanks
Adam

Client keeps reenrolling 13 Oct 2015 14:58 #1930

  • Alex Fredlake
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Hi Adam

Is the device enrolling as a new name every time? This is most likely being caused by the name being changed on the physical device and you have sync computer name checked for Client Monitor Preferences. If you uncheck that box it will not come in as a new client whenever the name is changed.

Please let us know if that helps or if you would like to continue looking at this it may be best to contact FileWave support by putting in a ticket under Support -> Ticket Manager.

Thanks
Alex

Client keeps reenrolling 13 Oct 2015 15:40 #1931

  • Adam Coe
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I don't believe the user is changing their name. this her normal device name devicename progress to devicename (2).

I will submit a ticket about this issue.

thanks
adam

Client keeps reenrolling 14 Oct 2015 16:18 #1938

  • Chris Mcquistion
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Did you find a solution to this? We have a few clients doing the same thing.

Client keeps reenrolling 14 Oct 2015 17:56 #1940

  • Sandy Pike
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We are also having the same issue. The computer name is not changing on the physical device, as we have security set where the user cannot change the name. Not happening on all of our Macs, but a few.

Client keeps reenrolling 14 Oct 2015 23:39 #1941

  • Jeremy Gilbrech
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Are these clients running OS 10.10 - 10.10.3?

Client keeps reenrolling 15 Oct 2015 13:01 #1945

  • Chris Mcquistion
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Ours are 10.10.3-10.10.5
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